Leaders in the Oncology Industry
We have the expertise essential for helping clients develop and manage their medical and radiation oncology practice. Well-versed in operational and clinical aspects of the oncology industry, our team is focused on advancing your business to the next level of success. With extensive backgrounds in business operations, coding, documentation, compliance, and process review, our consulting team has an average of 17 years operations and clinical experience in the industry. We deliver customized, leading-edge business strategies and services whether you are a private practice, freestanding cancer center or hospital-based healthcare provider.
Melody W. Mulaik
MSHS, CRA, RCC, CPC, CPC-HPresident
Cindy C. Parman
CPC, CPC-H, RCC, AHIMA Approved ICD-10-CM TrainerExecutive Vice President
R.T. (R)(T)Executive Director
BSRT (T)Director of Provider Consulting
B.A., R.T. (R)(T), CPCDirector of Corporate Consulting
MBA, BSRT (R)(T)Director of Oncology Business Operations
B.S., R.T. (R)(T)Remote Team Lead
As CEO, Ron leads Revenue Cycle Inc. with more than 24 years in clinical, mid-level and executive level management, clinical experience and financial management. He is also a proven strategist in practice building, coding and documentation for both Part A and Part B reimbursement and has broad experience with marketing, operations, development and public relations.
Ron is active with ACRO, ASTRO, SROA, ACCC, ACE, AAMD, ASCO, ACHE and several other groups whose missions forward the cause of oncology. He currently assists with the publication of the American College of Radiation Oncology Practice Management Guide, which serves to educate the oncology community as a whole.
Ron earned an MBA from Oklahoma Christian University a bachelor of science in health services administration from Weber State University, Utah and an associate's degree in radiography from MCC in Waco, Texas. His clinical and strong operational management experience assist in both short and long term goal achievement for hospitals and providers alike.
Perhaps most importantly, Ron prides himself on result-oriented outcomes, executed by strong ethics and integrity. He recognizes that physicians and hospital administrators are team drivers of the various applicable business models and he continues to grow Revenue Cycle Inc.'s companies so they may facilitate clients reaching their desired goals.
Melody W. Mulaik
Melody W. Mulaik, MSHS is the President of Coding Strategies, Inc. and Revenue Cycle, Inc. She is a frequent speaker and author for nationally recognized professional organizations and publications. Melody's areas of expertise include coding and compliance, management engineering, and operations improvement and she is nationally recognized for her extensive radiology expertise.
Melody often speaks at national conferences on many topics including Interventional and Diagnostic Radiology coding, Internal Audit Program Development, Coding Compliance and other healthcare compliance issues. Recent speaking engagements include the AHRA: The Association for Imaging Management, Radiology Business Management Association (RBMA), Healthcare Billing Management Association (HBMA) and the Radiological Society of North America (RSNA). Melody is the AHRA liaison to the American College of Radiology (ACR) Economics Commission.
Melody is a frequent author for radiology publications and writes the bi-monthly coding column for AHRA’s Radiology Management and the Healthcare Billing Management Association (HBMA) Coding Corner. Her work has also appeared in RT Image, Imaging Economics, Radiology Today, Radiology Business Journal and Auntminnie.com. Melody co-authored Coding Strategies’ Coding Guides for Diagnostic Radiology and Interventional Radiology.
In her professional career, Melody has held the position of Vice-President of Billing Compliance for the largest national billing company, where she was responsible for the implementation and maintenance of the billing compliance program. In a direct operational capacity, Melody provided her expertise at three Atlanta area hospitals in operations, finance and management engineering disciplines.
Melody holds a Master of Science in Health Systems (MSHS) degree and a Bachelor of Industrial Engineering (BIE) degree, both from the Georgia Institute of Technology (Georgia Tech), in Atlanta, Georgia. She also holds the professional certification of Certified Radiology Administrator (CRA), Certified Professional Coder (CPC), Certified Professional Coder - Hospital (CPC-H) and Radiology Certified Coder (RCC). Melody has achieved Fellow status with the AHRA (FAHRA) is a recent recipient of the prestigious AHRA Gold Award for her organizational and industry contributions.
Cindy C. Parman
Cindy C. Parman, CPC, CPC‐H, RCC is Executive Vice President of Coding Strategies, Inc. and Revenue Cycle, Inc. Cindy is a Past‐President of the National Advisory Board for the American Academy of Professional Coders and a former chair of SROA’s Communications Committee. Cindy is a regular presenter at the national meetings for the American Academy of Professional Coders (AAPC), Society of Radiation Oncology Administrators (SROA), the National Health Care Antifraud Association (NHCAA), Georgia Society of Clinical Oncology (GASCO), the Association of Community Cancer Centers (ACCC), the Southern Association of Therapeutic Radiation Oncology (SATRO), Southern Association of Oncology Practices (SOAP) and state Oncology Societies.
Cindy authors the compliance column for Oncology Issues, the news magazine of the Association of Community Cancer Centers (ACCC). Her areas of expertise include physician and hospital medical coding and multispecialty coding audits. Cindy has authored Coding Strategies’ Navigator® for Radiation Oncology, Navigator® for Medical Oncology, Hematology and Infusion Centers, Navigator® for Radiation Oncology Compliance, Navigator® for Oncology Diagnosis Coding and Navigator® for Brachytherapy. She is a highly-sought-after national speaker on a variety of coding and compliance topics including radiation oncology coding, infusion center coding, nonphysician practitioners, internal auditing, managed care contracting, data mining for correct coding, billing clinical trial services, ICD10CM and medical necessity.
Her professional career in healthcare includes 20 years of commercial group health insurance experience, where she managed claims processing and customer service and worked as a healthcare consultant. Cindy was also the former National Director of Coding and Billing Operations for a large national physician practice management organization. Cindy holds the professional certifications of Certified Professional Coder (CPC), Certified Professional Coder ‐ Hospital (CPC‐H) and Radiology Certified Coder (RCC) and is an AHIMA-Approved ICD-10-CM Instructor.
As Executive Director, Kelli provides leadership to the Revenue Cycle Inc. divisions that offer comprehensive consulting services to oncology providers, facilities, and corporate vendors nationwide. Recognized as an industry expert, Kelli provides reimbursement information, customer resources, operational assessments, compliance reviews, staffing model evaluation, electronic medical record evaluation and implementation, medical record reviews and interim management services throughout the U.S.
Kelli's strengths include attention to detail, streamlining processes, customer education and focus on compliance. She is proficient at integrating training and process improvements for physician offices and hospital-based cancer centers as well as providing reimbursement advice and strategy for oncology vendors and corporations.
Kelli brings over 20 years of experience in the oncology field. Prior to joining Revenue Cycle Inc. in 2003, she served in operational positions in management and as a Chief Therapist, Dosimetrist, and Radiographer. Kelli is active in numerous organizations dedicated to the progression of healthcare, healthcare careers, technology and advancements in oncology. She lectures and participates in national and local seminars in conjunction with the American College of Radiation Oncology, ASRT, AAMD and SROA.
Kelli earned her degree in radiologic sciences from McLennan Community College in Waco and studied radiation therapy at the University of Texas MD Anderson Cancer Center in Houston.
As the Director of Provider Consulting for Revenue Cycle Inc., Tamara joins the management team in providing and coordinating comprehensive consulting services to oncology practices nationwide. Assisting clients with large-scale projects involving electronic medical record conversions, as well as billing and documentation compliance, Tamara is recognized as an expert on numerous EMR systems. Her expertise includes workflow assessments, staffing analysis and operational and compliance reviews and education which benefit the development of best practice models for clients throughout the U.S.
With more than 21 years experience in the oncology field, Tamara actively participates in multiple organizations. She lectures at local, state and national levels for the ASRT, SROA and the AAMD. Tamara also provides billing, coding and documentation education at national seminars in conjunction with the American College of Radiation Oncology.
Tamara earned her bachelor's degree in radiation therapy from the University of Oklahoma in Norman. Prior to joining Revenue Cycle Inc., she served in operational positions as Dosimetrist, Lead Therapist and Staff Therapist.
As the Director of Corporate Consulting for Revenue Cycle Inc., Teri Bedard advises and leads clients in the areas of billing and reimbursement for technology, monitoring government regulatory information and seeking new business opportunities. Her work with longstanding clients performing interim management, electronic medical record conversions and operational consulting, benefits her nationwide client base. Teri has served as a senior and Staff Radiation Therapist at renowned oncology practices across the Midwest and during her tenure with Revenue Cycle Inc., has served as a Senior Consultant and Remote Solutions Manager. Ms. Bedard’s vast clinical knowledge brings a valued level of expertise when determining reimbursement trends for technologies in the modern cancer center. Her dedication to research assists both providers and corporate clients in determining how the changes in healthcare will affect oncology practices nationwide.
Teri earned her bachelor's degree in biology from the University of Northern Iowa and continued her education with a Certificate of Radiography from the Mayo School for Health Related Sciences in Rochester, Minnesota. She also attained a Certificate of Radiation Therapy from the Fairview University Medical Center in Minneapolis, Minnesota.
Teri's active in educational programs for ASRT, SROA, AAPC and AAMD, often speaking at local, state and national levels. Teri is committed to the research and development of compliance-based best practice models for oncology practices. Teri is an active member of the American Society of Radiologic Technologists (ASRT), The Society for Radiation Oncology Administrators (SROA) and also a member of the American Academy of Professional Coders (AAPC). She earned her certification as a Certified Professional Coder (CPC) through AAPC.
As Director of Oncology Business Operations for Revenue Cycle Inc., Matt brings 13 years' experience in the oncology field. Matt performs business operations financial assessments, operational assessments and corrective actions for his clients as well as provides documentation, billing and compliance reviews to radiation oncology clients nationwide. Matt's strengths include research, process improvements, revenue cycle analysis, medical record implementation and interim management services. Matt has been involved in projects including consolidation of multiple business offices into one CBO, feasibility studies, ROI and Net Present Value proforma and operational improvements for clients.
Matt is active in the ASRT and SROA and has spoken at local, state and national levels. He is certified in both radiologic technology and radiation therapy.
Matt received his bachelor's degree in radiation therapy from Arkansas State University and earned his master's degree in business administration from Webster University in Little Rock, Arkansas.
With nine years of experience in radiation oncology—five as a Lead Radiation Therapist—Jennifer serves as the Lead Consultant for our Remote Solutions team at Revenue Cycle Inc.
While adept at management and administrative efficiency, Jennifer is driven by the desire to provide quality clinical care while responding compassionately to patients' unique needs. Her therapy skills include knowledge of the Varian 21 IX with OBI and CBCT for treatment and the Phillips CT scanner for patient simulation. She is also experienced with Elekta, Siemens and Tomotherapy treatment machines as well as Impac software.
Jennifer graduated with a Bachelor of Science degree in radiation therapy from Indiana University–Purdue University Indianapolis and has an Associate of Science degree in radiography from Indiana University Northwest. Jennifer is a member of and actively involved in the American Society of Radiologic Technologists (ASRT).
Consultants and Business Operations Team
B.A., R.T. (R)(T)Consultant
Teresa Allred DeLeon
R.T. (R)(T), CPCConsultant
BA, R.T. (R)(T), CPCConsultant
Adam joins Revenue Cycle Inc. as an Oncology Consultant with over 19 years in the Radiation Oncology field. As a member of the team, Adam provides consulting services to radiation oncology clients nationwide. Adams multiple strengths include attention to detail, documentation and billing compliance reviews, departmental process assessments and education for oncology practices.
Prior to joining Revenue Cycle Inc., Adam worked as a Medical Dosimetrist and Radiation Therapist in many well respected cancer centers. Throughout his career, Adam has served in operational positions in Radiation Oncology managing and overseeing the operations of the cancer center(s) and staff, the radiology department and the implementation and purchasing of new products and technology.
Adam earned his bachelor's degree from the University of Oklahoma, furthering his education with a Certificate of Medical Dosimetry. Adam is a member of the American Society of Radiologic Technologists and American Association of Medical Dosimetrists.
With more than 22 years of clinical experience as a radiation therapist, Jennifer specializes in charting, assessments and documentation for Revenue Cycle Inc. clients.
As part of the Consulting Team, Jennifer reviews coding, charge capture, documentation and claims submission for accuracy and compliance. She brings hands-on experience to her client work, with proficiency in a range of oncology technology and techniques. Jennifer supports clients with processes and procedures that ensure optimum reimbursement for services performed while ensuring compliance with industry regulations.
A native Texan, Jennifer has cultivated her career at Central Texas oncology cancer centers and hospitals, beginning as a staff radiation therapist and advancing to the role of chief therapist.
Jennifer received her bachelor of arts in management of health careers from Ottawa University in Kansas, a certificate in radiation therapy from Baylor University Medical Center and an associate degree in applied science radiologic technology from McLennan Community College. Her licensing includes radiology/therapy by the American Registry of Radiologic Technologists, certified medical radiologic technologist by the Texas Department of Health and healthcare provider BLS/CPR/AED by the American Heart Association.
Teresa Allred DeLeon
Teresa brings to Revenue Cycle Inc. more than 24 years of experience in the radiation oncology field. As a Remote Solutions Consultant, Teresa is heavily involved in the real-time review of documentation, charge capture, correct coding and accurate claim submissions. As part of the Remote Solutions Team, she provides off-site chart reviews, education and training and makes recommendations to ensure compliance.
Prior to joining the Revenue Cycle Inc. team, Teresa served as a Dosimetrist, Chief Radiation Therapist, Lead Therapist and Staff Therapist. Her strengths include attention to detail and the ability to understand the challenges a radiation therapy department faces while providing clients with achievable solutions. Having been instrumental in developing process flows within her own departments, Teresa understands the difficulties of providing superior patient care while ensuring compliance to payor guidelines and regulations.
Teresa earned her degree in Radiologic Science from McLennan Community College in Waco, Texas. She furthered her education in the Radiation Therapy Program at Baylor University Medical Center in Dallas, Texas and is a Certified Professional Coder (CPC). Teresa is a member of the American Society of Radiologic Technologists (ASRT) and a member of the American Academy of Professional Coders (AAPC).
An energetic, efficient caregiver, Trina prides herself on bringing optimism to any environment. Her expertise ranges from radiation billing codes and guidelines for simulation, dosimetry and treatments to familiarity with the latest technology and equipment—knowledge she shares with physicians and their staff as a Revenue Cycle Inc. consultant.
Software, systems and equipment in Trina's portfolio include Varian Linacs, Exac trac, kv/conebeam, Radiocam, BAT, GE LightSpeed and Optima 580RT CT; Varian and Nucletron HDR; Eclipse, Brachyvision, and Oncentra treatment planning; Mosaiq; RadCalc; Mysis; and iKnowMed.
Trina began her career more than 25 years ago. She has held positions as an x-ray technologist, radiation therapist, and medical dosimetrist. She has served on the advisory and leadership council for US Oncology, and most recently held positions with Texas Oncology as Chief Radiation Therapist/Dosimetrist at a cancer center in Austin and San Marcos. She was also a clinical educator in radiation therapy for Texas State University for 15 years. In addition to working as a Client Resource Manager, she is the Virtual Simulation Education program manager for Texas State University. As a Program Development Faculty member, she is currently working on a project to develop teaching tools to implement a virtual linac “flight simulator” into the radiation therapy program’s curriculum.
Trina's professional memberships and certifications include the American Registry of Radiologic Technologists, the American Society of Radiologic Technologists, the Medical Dosimetrist Certification Board, and the Texas Department of Health. She studied radiation therapy at Washburn University and radiography at Labette Community College.
As a consultant for Revenue Cycle Inc., Shannon provides comprehensive billing and reimbursement for technology and monitors government regulatory information. With an extensive clinical background, Shannon acts as a resource for radiation oncology clients nationwide, providing information regarding compliance, documentation, coding and potential reimbursement in cancer centers and hospitals.
Prior to joining Revenue Cycle Inc., Shannon held several positions at a cancer center in Austin, including radiation therapist, chief radiation therapist, and director of radiation services. Responsibilities included managing radiation, oncology and radiation service lines; billing, reviews and audits; improving procedures and workflow; and budgets.
Shannon received her associate degree in applied science from McLennan Community College in Waco. While there, she was honored with the Mallinckrodt Top Student Award. She went on to study radiation therapy at the Allan Shivers School of Radiation Therapy, where she received the Student of the Year Award.
As a member of Revenue Cycle Inc.’s Consulting Team, Rebecca applies her experience as a radiation therapist to ensure accuracy when reviewing clients’ documentation, charge capture, coding and claim submissions for accuracy and compliance.
Rebecca began her career as a radiation therapist at an Indiana cancer center. She was soon promoted, and as manager/lead radiation therapist she oversaw all aspects of the center, creating care plans that coordinated dosimetry, physics, medical oncology, nursing staff, therapists and other physicians. Rebecca’s repertoire includes employee management and development, budgeting, workload and productivity forecasts and equipment and software purchasing. She shares that expertise with our clients and advises them on correct and appropriate use of diagnosis codes and CPT® codes for radiation oncology charge capture and auditing plus documentation requirements per regulatory guidelines.
Rebecca graduated from Indiana University with a bachelor of science in radiation therapy. She is a licensed radiation therapist, is certified by the American Registry of Radiology Technologists and is a member of the American Society of Radiologic Technologists.
Pamela is a registered oncology nurse with more than 10 years’ practical experience in hospital and outpatient oncology environments. She is a chemotherapy and biotherapy certified nurse with experience in Nucleus inventory management, formatting regimens in ARIA, CPOE, MU, PQRS, CQMs, E-Rx, Equicare Patient Portal, Centricity, G4 and electronic signature pads. She is also an EMR specialist, with more than seven years of experience in Varian’s ARIA, both RO and MO. She is well-versed in Unlimited Systems, Sure Scripts, Camtasia, Citrix XenApp, Visio, and Go-Live implementations of several Aria processes and versions.
With her solid background in nursing and EMR plus great working relationships with industry vendors, Pamela excels at helping facilities navigate challenges such as Meaningful Use. She has provided expert technical support to hospitals across the nation, ensuring smooth transitions in migrating to EMR and redefining existing workflow to work within it.
Before joining Revenue Cycle Inc., Pamela held positions in Wyoming and Tennessee as a medical oncology nurse and CNA, chemotherapy infusion nurse, travel chemo nurse and EMR application specialist.
Pamela received her bachelor of science degree in nursing from the University of Nebraska Medical Center-Scottsbluff and an associate degree in interdisciplinary studies from Eastern Wyoming College-Torrington. She is a member of the Oncology Nursing Society, American Nurse Association and the Wyoming Nurse Association.
A seasoned operations manager, Ginger has more than 25 years of experience in the health and cancer care field, including more than 20 years in radiation therapy.
As a consultant in Revenue Cycle Inc.’s provider consulting division, Ginger conducts documentation, billing and compliance reviews for a range of radiation oncology clients. She also performs education, training and assists with EMR implementation to support compliance goals.
Ginger’s expertise includes supervising technical operations and staff to ensure safe and accurate patient treatments; coordinating patient care with medical oncology, hospital units, cardiology, and transportation; and overseeing department compliance with all network policies and procedures to ensure high standards of patient care. Other skills include budgeting, managing inventory, and overseeing continuous quality improvement projects.
Positions Ginger has held at cancer centers spanning from Pennsylvania to Texas to Ohio include operations manager/therapist, chief radiation therapist, and CT technologist. She has also served as a clinical instructor of radiation therapy students and is trained as an ARIA super user.
Ginger received her bachelor’s degree in radiography with a minor in business management from La Roche College in Pittsburgh, Pennsylvania. She studied accounting at Westminster College in New Wilmington, Pennsylvania and earned her certification in radiation therapy from the Community College of Allegheny County in Pittsburgh. She received her associate degree of applied science in radiologic technology, awarded with distinction – academic excellence from Kent State University in Ohio. In 2011, she received the UPMC (University of Pittsburgh Medical Center) HOPE (Honoring Outstanding Professional Excellence) Award.
After a successful career working on the clinical side of radiation oncology, Katie shifted her focus to helping oncology healthcare providers operate more efficiently and profitably.
Katie consults with RCI clients on documentation, coding and billing. With the benefit of her clinical background, clients are assured they will receive optimum reimbursement that is compliant with federal and state regulations. Katie also provides audit and site visit reports.
Prior to joining RCI, Katie was the radiation oncology manager for a cancer center, where she planned and directed staff to facilitate patient treatment, managed budgets, and worked with her team to develop and ensure proper charge capture for both professional and hospital billing. She moved into that management position from a clinical one—lead radiation therapist. She is experienced with Varian True Beam, Varian 2100ix with OBI and Rapid Arc, and IGRT using 2D/2D match and CBCT.
Katie graduated from the Indiana University School of Medicine with a bachelor of science degree in radiation therapy. She is a member of the American Society of Radiologic Technologists.
Trena joins Revenue Cycle Inc. as a Consultant having more than 17 years of experience in radiation oncology and radiography. She began her career graduating with a Certificate of Radiography from Good Samaritan Hospital in Vincennes, Indiana. Continuing her education immediately after graduating in radiography, she graduated with an Associate degree in Radiation Therapy form Ball State University, Methodist Hospital in Indianapolis, Indiana. Most recently, Trena completed a bachelor degree program in Health Care Management from Ottawa University in Ottawa, Kansas. Trena is a member of the American Society of Radiologic Technologists.
Trena is a highly analytical radiation therapy professional with a strong clinical background as a senior staff therapist. Prior to joining Revenue Cycle Inc., Trena held leadership roles in charge review, code capture and compliance, as well as developing, implementing and maintaining dynamic documents within the electronic medical record and departmental policies and procedures. As part of the Remote Solutions Team, Trena conducts real-time review of documentation, charge capture, correct coding, accurate claim submissions, off-site chart reviews, compliance, and education and training.
A member of Revenue Cycle Inc.’s Consulting Team, Brandon applies his experience as a radiation therapist to ensure accuracy in clients’ documentation, charge capture, coding, compliance and claim submissions.
Brandon’s background includes work with linear accelerators, CT simulators and standard simulators as well as IGRT, IMRT and EMR systems including MOSAIQ and EPIC. He is proficient with equipment and technology including Siemens Oncor, Tomotherapy; Varian 2100C; Nucletron HDR; Elekta MLC; Philips Big Bore CT including Tumor Loc, Lap Laser and 4DCT; BRT BodyFix System; and ORFIT Mask System-Faceless, Hybrid, and Standard.
Procedures and techniques in which he excels include brain, acoustic schwannoma, and arteriovenous malformation SRS/SRT; total body irradiation; Mammosite, Contura, Savi, endobronchial brachytherapy, GYN cylinder and T&O brachytherapy; and IGRT/IMRT.
Brandon received his bachelor of science degree in radiation therapy from Indiana University’s School of Medicine-Radiation Therapy Program. He is fluent in Spanish and CPR/BLS, ARRT (T) certified.
To Brandon, providing an environment of positive, compassionate care for cancer patients of all ages is as important as technical proficiency. With 10 years of experience working as a radiation therapist alongside physicians, dosimetrists, and physicists to deliver patients with the best treatment plans, Brandon understands all aspects of patent care, records and staffing management.
Brandon consults with Revenue Cycle Inc. clients to maintain detailed patient records, review coding and charge capture, and ensure accurate documentation and claims submission. Always keeping compliance in mind, he works to streamline clients’ revenue cycles and achieve optimum reimbursement.
As the lead radiation therapist for a regional hospital, Brandon had a range of responsibilities. Creating an upbeat, caring atmosphere for patients and their families was a priority, and he educated them on procedures ranging from simulation and treatment to continuing care. His administrative duties included quality assurance and ensuring correct and appropriate use of CPT and ICD-10 codes for proper charge capture, auditing, and documentation. He also oversaw the installation of new CT equipment and managed patient treatment inventory.
As a staff radiation therapist at a community hospital, Brandon maintained patient records, performed equipment quality checks, and assisted physicians and physicists in all forms of HDR placement and treatments.
Brandon received his bachelor of science degree in radiation therapy from the Indiana School of Medicine. His accreditations and licenses include the American Registry of Radiologic Technologists and the American Society of Radiologic Technologists.
Linda's experience in oncology ranges from clinical to operational and financial. Her expertise, refined throughout two decades working in the field, includes billing and coding, compliance, policy and procedure development, training and management.
Linda's forte is making office operations and employees their most efficient. She consults with Revenue Cycle Inc.'s clients to review front and back office processes including staffing, patient intake, financial counseling, insurance and charge entry as well as claim submission, cash posting, accounts receivable, patient services and collections. She reviews and trains clients in medical oncology and infusion billing, coding and compliance, making sure that record and verify systems are used to their full potential.
Linda brings years of experience to Revenue Cycle Inc. as a former Regional Business Manager for a large oncology practice. Her background includes the supervision of a 22-site service region comprised of 150 physicians and 3 geographical CBOs. Among Linda's top achievements is the implementation of business office policies and procedures that decreased accounts receivable timeframes, decreased bad debt expense, increased bad debt recoveries, reduced error rates for charges and increased gross revenue.
In addition, Linda is experienced in managing hospital billing and account receivables and proficient in charge master (CDM) set-up and management. She understands the denial management process, identifies payer challenges, performs root cause analysis and interprets and ensures compliance guidelines are followed according to federal regulations. Her expertise also includes providing research on new services lines to assign the appropriate codes, assisting with pricing services competitively in the geographical market, reviewing drugs for billing multipliers and validating that the correct financial and statistical data is feeding into the accounting system.
Linda is a Certified Hematology Oncology Coder (CHONC), certified with AAPC as ICD-10 proficient and received a Registered Medical Assistant degree from Amherst Career Center. She has also completed a number of courses, including medical/radiation/surgery coding, billing and coding integrity, management, finance, practice quality and efficiency and Six Sigma/DAMIC. She is also licensed as a Non-Certified Radiological Technician by the Texas Board of Medical Examiners.
Company and Office Operations Team
MBAChief Financial Officer
Catherine Aline DiGiaimo
PHR, SHRM-CP, CPPHuman Resources Manager
Mark brings to Revenue Cycle Inc., RC Billing, The Oncology Group and Infinity Oncology a background that combines more than a decade of corporate, entrepreneurial and community service experience. His expertise includes small business ownership; project management; financial planning and analysis; accounting and operations; administrative and office management; recruiting and human resources; and nonprofit startup.
Before joining Revenue Cycle Inc., Mark was a consultant and owner of MAB Consulting, which provided financial and business consulting services to small to mid-sized companies. Services included expense analysis and management, AP/AR, accounting statements, budgeting, forecasting, and growth planning and management.
He was a financial planning and analysis manager for Newell Rubbermaid, responsible for the company's financial planning, analysis, reporting & budgeting functions, and served as director of finance/controller for Bone Bank Allografts, a $5 million medical services company.
Mark's career also includes managerial and director positions at The Limited, Inc, Western Auto and Hallmark Cards.
A significant part of Mark's experience includes community service. Mark created a new nonprofit, Homeless, Inc., dedicated to helping the homeless obtain employment. As executive director, he led efforts that included comprehensive career and life planning; job and skill training; case management; client counseling and advocacy; and job searching, placement and retention. At the Junior Chamber of Commerce in Kansas City, Missouri, Mark held a variety of leadership positions including chairman of the board, president, vice president, and treasurer.
Mark graduated with highest honors with bachelor's degree in business administration in 1998 from the University of Memphis. He received his MBA from The University of Texas at Austin in 1990.
Jana works in all aspects of day-to-day human resources operations, including recruitment, on-boarding, training, HR services and HRIS administration for Revenue Cycle Inc., RC Billing, The Oncology Group and Infinity Oncology.
Jana’s career experience in office administration, human resources and healthcare spans 20 years. As a branch coordinator for a specialty home healthcare services provider, she served as the go-to contact for personnel inquiries regarding company policies, procedures, employee benefits and other HR issues. As a human resources helpline representative, she provided her company’s staff and executives expert direction and support in LOA, FMLA, STD, ADA, CFRA, CaPFL, PDL, performance management and compliance.
In addition to experience managing all accounting tasks for budgets topping $1,000,000, Jana has creative talent, as well. One of her most notable accomplishments is the creation of a monthly newsletter distributed by the Texas Department of Health and Human Services.
Prior to joining Revenue Cycle Inc. and its affiliated companies, Jana served as the executive assistant to the president of an Austin-area university. A member of the executive leadership team, she managed accounting, HR, student affairs and vendor issues.
Jana graduated from The University of Texas at Austin with a bachelor of arts degree in studio art. She is HIPAA and SOX certified.
Catherine Aline DiGiaimo
Catherine has a talent for building organizations, having created the financial division of both Revenue Cycle Inc. and RC Billing from scratch. Catherine is an active managing director and co-founder of Revenue Cycle Inc. and RC Billing, and created the human resource divisions for Revenue Cycle Inc., RC Billing, The Oncology Group and Infinity Oncology. Catherine currently serves as director of accounting and finance for all companies.
With a clinical background in patient treatments, simulations, and day-to-day operations of cancer centers, she has held operational positions in management and has served as a staff therapist.
Catherine attended The University of Texas School of Business. She also attended the University of Cincinnati Raymond Walters College Radiation Therapy Program. Catherine has been a registered radiation therapist since 1995. She is a member of the American Society of Radiologic Technologists and the American Registry of Radiologic Technologists.
As the IT supervisor for Revenue Cycle Inc., RC Billing, The Oncology Group and Infinity Oncology, Ron keeps the technological aspects of the offices running like clockwork. In addition to managing the efficient function of computers, servers and network infrastructure, Ron keeps the staff current with the most up-to-date software. His skills include graphic design, image manipulation and video editing. Ron also writes financial reports for RC Billing clients.
Ron is certified in CCNA Security, but with 15 years of experience working on computers has found himself to be his own best teacher.
The right side of Ron's brain is as powerful as his left, evident from his creative pursuits. He is a photographer, artist, musician and loves films and games of all kinds.
Mary serves as Director of Marketing for Revenue Cycle Inc. and its affiliated companies: The Oncology Group, Revenue Cycle Billing and Infinity Oncology. In this role Mary is responsible for developing and executing marketing strategy, messaging and branding in addition to event marketing. She built and leads the marketing team, overseeing all aspects of marketing including online marketing, collateral, social media, events and the department budget.
Gaining maximum exposure of all four companies to best reach and serve oncology physicians, clinical staff, facilities, and other oncology-related entities is the goal that guides Mary and her team's efforts. Always creating ways to ensure that her companies stand out among competitors, Mary builds programs using media that range from print to digital to event marketing.
Mary graduated from Concordia University in Austin, Texas with a bachelor of arts in elementary education and a minor in English.
An accomplished creative director and graphic designer, Joel manages marketing strategy and execution for Revenue Cycle Inc., The Oncology Group, Revenue Cycle Billing, and Infinity Oncology. He assists with the design and production of the companies’ websites as well as brochures, e-blasts and all other collateral. At the top of his priorities, however, is client service. Joel works closely with clients as well as attendees of Revenue Cycle Inc.’s year-round seminars, webinars and special events and ensures that the companies’ online Client Resource Center is up to date and working at peak performance.
Joel’s design portfolio features an impressive range of work, from logos and identities to websites, wayfinding systems, books, and environmental projects. Prior to joining the Revenue Cycle Inc. team, Joel served as creative director of a consumer product company. Responsible for the overall look and feel of the brand, he directed everything from branding, graphic design and photography to advertising and marketing collateral. Under his watch, the company’s visibility increased sixfold.
Joel graduated from San Diego State University with a bachelor of arts degree in applied arts and sciences and an associate of arts degree in graphic design from San Diego City College.
Sue oversees all aspects of human resources including recruitment, payroll and benefits for Revenue Cycle Inc., RC Billing, The Oncology Group and Infinity Oncology.
With more than 20 years of HR management and leadership experience, Sue is well-versed in healthcare as well as the financial and software development industries. Her forte is problem-solving: present a challenge and Sue will respond with an expert, practical solution. A hands-on leader, she inspires team performance and excels in employee training and development.
Sue’s expertise includes developing HR and payroll programs and procedures for compliance with federal, state and local employment laws and regulations. She advises both executives and employees on interpretation and application of policies, provides technical expertise on management-related issues and develops staffing plans, budgets and training programs.
Most recently, Sue served as HR/Payroll Manager at an Austin-area firm providing staffing, employee placement and government services to clients throughout the U.S.
Sue graduated with a bachelor of arts degree in English and speech from The University of Texas at Austin. She is a certified Professional in Human Resources, Society for Human Resource Management (SHRM)/HR Certification Institute and a certified Payroll Professional, American Payroll Association. She is also a Human Resource Business Partner, UT Professional Development Designation.